Reach the MyCollegePrep team directly

If you have questions about product fit, account support, or the public policy information on this domain, contact MyCollegePrep using the support details below.

Primary support email

[email protected]

For the fastest response, include the student or family name, the issue you are seeing, and any relevant page or workflow details.

How to use support

Product and onboarding questions

Use this channel if you want to understand how MyCollegePrep Pathways fits a family, student, or advising workflow before signing in.

Account access and support

Reach out if you need help with sign-in, navigation, or general use of the planning workspace.

Privacy and data questions

Questions about shared access, planning records, or public policy pages can be directed to the same support inbox for review.